單項(xiàng)選擇題

In IPCCX, what is a CSQ?（）

A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue

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單項(xiàng)選擇題

In IPCCX, skills can be assigned to which of the following configuration objects?（）

A.resources
B.Skill Groups
C.competence levels
D.Resource Groups

多項(xiàng)選擇題

Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）

A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing

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In IPCCX, what is a CSQ?（）

你可能感興趣的試題

In IPCCX, skills can be assigned to which of the following configuration objects?（）

Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）

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