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多項(xiàng)選擇題

What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）

A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application

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單項(xiàng)選擇題

In IPCCX, what is a CSQ?（）

A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue

單項(xiàng)選擇題

In IPCCX, skills can be assigned to which of the following configuration objects?（）

A.resources
B.Skill Groups
C.competence levels
D.Resource Groups