單項(xiàng)選擇題

What is the typical number of trunks in a Call Center?（）

A.equal to half the number of IVR ports
B.greater than the number of IVR ports plus the number of agent phones
C.less than or equal to the number of IVR ports plus the number of agent phones
D.twice the number of IVR ports plus the number of agent phones

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單項(xiàng)選擇題

What formula do you use to calculate the number of Voice Gateway ports? （）

A.Erlang A
B.Erlang B
C.Erlang C
D.IVR ports + agent phones

單項(xiàng)選擇題

What formula do you use to calculate the number of agents in a Call Center?（）

A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports

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What is the typical number of trunks in a Call Center?（）

你可能感興趣的試題

What formula do you use to calculate the number of Voice Gateway ports? （）

What formula do you use to calculate the number of agents in a Call Center?（）

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